I do this thing where I appear organized and busy – I have several piles of Important-Looking Papers, highlighted and redlined, and clipboards holding more stacks of calendars and chart. I have different-colored notebooks for each of the different meetings I attend, so my notes aren’t lost. I have flow charts that I have printed out and highlighted with green, yellow, orange, and pink, for the progressing stages, and posted on the walls of my cube. I have my Phone Voice, which is slightly harried, but still friendly and polite. I have multiple email replies, Excel spreadsheets, and PDFs open at once – look at me, I’m multi-tasking! But don’t be fooled – I’m only trying to distract you from my ineptitude.